privacy and security policy

About Your Privacy

As an anonymous suggestion service, privacy is our paramount concern. Your privacy is very important to us, and likewise, we feel that you should understand the elementary principles regarding how we use your data and what your rights are.

Basic things first

So here are the basics:

For those submitting feedback

  • By default, does not request personal details such as name or email address. However, customers may request that kind of information by setting up custom fields. The decision on whether to furnish personal information is entirely upto you.
  • No information about your web browser, IP address or anything related to your computer or web connection is saved with responses. The only information that is saved is the text of your response.
  • will not request you to create an account or perform any other action that would tie your response back to you. See private anonymous replies, in the following section.
  • Submitting a response with does not require the use of cookies.

Private Anonymous Replies

For our customers creating feedback boxes

Information we require

When you visit our website: Our servers automatically log your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other standard data provided by your web browser.

When you register for an account: will ask for your email address. This information is mandatory, as we use it for account login, to email you feedback you may receive, and to contact you about your account.

When you submit a response: Your text response is the only information saved. Your web browser information, IP address or anything related to your computer or web connection is not saved with responses. The only information that is saved is the text of your response.

When you choose a paid plan: We require your payment details, but all payment transactions are handled through Zoho, and are governed by Zoho’s privacy policy.

Our legal bases for collecting and processing information will collect and process information about you only in the following circumstances:

We retain information for our sales records and to facilitate additional support. If necessary, we may retain your personal information for our compliance with a legal obligation.

While we retain this information, we’ll protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

Collecting and using information

We collect, hold, use and disclose information for the following purposes:

Disclosure of personal information to third parties is supported by third-party providers to facilitate the provision of a transactional website. These third parties include DNS management, web hosting, subscription management, payment processing (Zoho) and Google Analytics.

We will comply with government and law enforcement requests for data, as required by law. This may be in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights. do not sell or rent your personal information to marketers or third parties.

International transfers of personal information

The data we retain is stored and processed in Australia, and/or where we and our third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

Your rights as our user

Choice and consent

By furnishing us with information, you consent to acquiring, holding, using and disclosing it in accordance with this privacy policy. You can always choose to refuse our request for information, with the understanding that this may render us unable to provide our service. If you’re under 18 years of age, you must supply evidence of your parent or legal guardian’s knowledge and permission of you providing us with Information.

Information from third parties: If we receive information about you from a third party, we’ll protect it as set out in this privacy policy. If you are a third party providing information about somebody else (eg. an agency operating on behalf of a client), you represent and warrant that you have that person’s consent to provide their information to us.

Restrict: You may choose to restrict the collection or use of your personal information by contacting us using the details on our website. In this case, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction:If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please alert us to the fact using the contact details below for immediate rectification.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: Please contact us using the details below if you believe that we have violated any relevant date protection law and furnish complete information of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.


A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can perform certain functions and understand how you use our site. We use first-party and third-party cookies to enable service, subscriptions and payments.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from understanding that we may be unable to provide you with service without them.

Business transfers

If we, or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

About this policy

This privacy policy only covers’s own collecting and handling of data. We only work with partners and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to notify users on these changes at Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.

If you have any concerns or questions about how we handle your data and personal information, feel free to contact us at, or via any other method at We genuinely welcome your questions.

This policy was last updated on March 1, 2020.


Realtime feedback utilizes enterprise-grade best practices to protect our customers. Box holders entrust with their information. Here’s what we do to maintain that trust:

Our Security Commitment

At Realtime feedback, customer trust is our #1 priority.

We, at Realtime feedback, strive to maintain the highest standards of data privacy and security because we know your customer and employee data information is of paramount importance. is important to keep secure. Realtime feedback undergoes regular penetration testing and security reviews, designed to be GDPR compliant, and encrypts data at rest and in transit.

Our customers entrust sensitive data to our care. Keeping it secure is our promise.

Secure and Reliable Infrastructure

Realtime feedback uses Amazon Web Services (AWS) for the hosting of staging and production environments. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are SOC 1, SOC 2, and SOC 3 certified.


Network Security

  • VValid Certificate: : maintains a valid, trusted server certificate, which is renewed by a qualified certificate renewing expert.
  • Secure TLS Connection: uses a strong protocol version and cipher suite.

Vulnerability Management

Access Management

Handling of Security Breaches

Despite best efforts, we want you to understand that no method of transmission over the Internet and no method of electronic storage is perfectly secure. However, if learns of a security breach, we will tell you about it so that you can take appropriate protective steps. We will issue the alert by providing email notices or posting a notice on our website if a breach occurs.

Your Responsibilities

Your data security also depends on you securing your account by using sufficiently complicated passwords and storing them safely. Please ensure that you have sufficient security on your own systems.

This policy was last updated on March 1, 2020.

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We will acknowledge your email within Five business days.

Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within a one week of disclosure.

Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Lattice service. Please only interact with domains you own or for which you have explicit permission from the account holder.